Customer Service
Our goal is to provide you with great clothes and even greater customer service. We want you to be a happy customer of Gypsy and Loïc for years to come.
We hope that you will be inspired to learn more about sustainable fashions by doing business with us. We want to make sure that we can help you with any issues or questions you may have as a result of your purchase. Please let us know how we can assist you.
Thank you for purchasing Gypsy and Loïc!
Please contact us:
E-mail: info@gypsyandloic.com
Phone: (530) 876-0672
Returns: P.O. Box 1241 Chico, CA 95927
Shipping
Our goal is to have your order fulfilled and shipped within two business days of when the order was placed. This is assuming, of course, that the items you have ordered are in stock.
We ship via UPS. Realtime shipping fees apply; that means you are only charged the exact UPS cost, we don’t add anything extra to our shipping charges. UPS cannot deliver to a P.O. Box, so you must use a physical address to order.
Sorry, we cannot ship outside the United States at this time (we’re working on it, will be able to soon, please check back, or contact us)
Orders shipped within California are taxed at 7.25%
For Wholesale Purchases (if you are a store) please e-mail or phone us for information.
Return Policy
We want to make sure you are 100% satisfied with your purchase. We guarantee our clothing to be free from defects at the time we send it to you. If you are not satisfied for any reason, you may return your purchase for an exchange or full refund if the following conditions are met:
1. Item is in original, unworn and re-sellable condition
2. You have the original receipt
3. Return is postmarked within 30 days of receipt date
4. Please contact us to set up your return. Return must have an authorization number from us.
5. If item is a result of our error or is defective, only then can we refund the shipping.
6. We cannot accept returns on factory seconds or samples, items bought from 3rd party vendors or at street fairs.
